Amazon is helping the consumers to file a complaint from any third-party sellers who have been cheated by faulty goods. Beginning Sept. 1, consumers can contact Amazon with a personal injury or property damage claim, and Amazon will then connect the consumer with the seller.
Amazon has a lot of sellers and the marketplace is also growing up so it was a necessity to make sure that the customers are not cheated. Starting next month, consumers will be able to file claims on products with Amazon directly. Amazon said it will vet the claims using a combination of independent insurance fraud experts and its own fraud and abuse detection systems.
Last month, the U.S. Consumer Product Safety Commission sued Amazon to force it to recall dozens of defective products sold by merchants on its marketplace. The complaint also seeks a determination that Amazon is a “distributor” of consumer products under the Consumer Product Safety Act, not just the owner of the platform through which the products are sold.
The situation was really something that could not be ignored. Amazon, therefore, had to take steps to make sure that the customers are happy and are not getting cheated. This has been a great move on the part. So we have to give kudos to the people.